Our team is here to help you succeed in the global scrap metal marketplace
Choose the best contact method for your needs. We’re committed to responding quickly and helping you achieve your trading goals.
Questions about platform features, pricing, capabilities, or general information about Scrap Trade Now
info@scraptrade.com.auHelp with your account, listings, transactions, payments, or any platform usage questions
cs@scraptrade.com.auPlatform technical issues, login problems, mobile app assistance, or integration questions
techsupport@scraptrade.com.auBusiness verification, partnership opportunities, enterprise accounts, or official correspondence
admin@scraptrade.com.auMedia inquiries, press releases, partnership proposals, or marketing collaborations
marketing@scraptrade.com.auReady to buy or sell scrap metal? Create your free account and start trading instantly
Access Platform →Choose the appropriate department for faster response times and more efficient service
Email Support: We typically respond to all inquiries within 24 hours during business days (Monday-Friday). Complex technical or business questions may require 24-48 hours for thorough research.
Urgent Issues: Critical platform issues affecting trading ability receive priority attention. Contact techsupport@scraptrade.com.au with “URGENT” in the subject line.
Platform Availability: Scrap Trade Now operates 24/7/365. You can buy, sell, and manage transactions anytime from anywhere in the world.
Best Practices: For fastest resolution, use the appropriate email address for your inquiry type and include relevant details (account email, transaction IDs, screenshots if applicable).
We aim to respond to all inquiries within 24 hours during business days. Most questions receive responses within 12 hours. Urgent technical issues affecting platform access or active transactions receive priority attention and typically get responses within 2-4 hours.
For account issues, login problems, password resets, profile updates, or verification questions, contact cs@scraptrade.com.au. For technical platform bugs or errors, use techsupport@scraptrade.com.au.
Contact admin@scraptrade.com.au for business verification assistance. We’ll guide you through the required documentation including business registration (ABN for Australian businesses), identity verification for authorized persons, and bank account validation. The process typically takes 24-48 hours once documents are submitted.
Absolutely! We actively encourage user feedback and suggestions. Send feature requests to info@scraptrade.com.au with detailed descriptions of what you’d like to see and how it would improve your trading experience. We review all suggestions and many platform improvements originate from user feedback.
Currently, we provide support primarily through email, which allows us to maintain detailed documentation of all communications and provide thorough, researched responses. Email support also accommodates our global user base across different time zones. For urgent issues requiring immediate attention, mark your email subject line with “URGENT” for priority handling.
Report any suspicious activity, potential fraud, or platform abuse immediately to admin@scraptrade.com.au with “SECURITY ALERT” in the subject line. Include all relevant details, screenshots, and transaction information. We take security very seriously and investigate all reports promptly.
Yes! For enterprise accounts or high-volume traders, we offer personalized platform demonstrations and training sessions. Contact admin@scraptrade.com.au to arrange a session. We’ll walk you through platform features, best practices, and answer specific questions about your trading needs.
Scrap Trade Now operates globally through 145+ domains across 12+ countries including Australia, New Zealand, major Asian markets, Middle East, Europe, and North America. Contact info@scraptrade.com.au with your location for specific country availability and any local requirements or considerations.
Scrap Trade Now serves the global scrap metal industry through localized platforms worldwide
Questions answered. Support available. Platform ready.
Create Free Account →Scrap Trade Now – Global Customer Support
MOBEIUS TECHNOLOGIES PTY LTD | ABN: 49 693 656 932 | ACN: 693 656 932
